Refund Policy

30-Day Money-Back Guarantee

We want you to feel confident and supported when you train with us. If you’re not satisfied with your purchase, CustomDefenseLLC offers a full refund within 30 days of your order date for eligible products and memberships.

Eligible items include:

• Monthly online memberships
• One-time digital courses (e.g., Self Defense Basics, Women’s Basic Self Defense)

How to Request a Refund

Refunds are processed by our payment provider, Paddle. You can request a refund in one of two ways:

• Visit paddle.net and follow the refund process for your order.
• Email us at alanarichardson@customselfdefenseteam.onmicrosoft.com with your order details and we’ll help coordinate the request with Paddle.

Refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

Private Sessions and Merchandise

Private in-person training sessions are paid for at the time of the session unless otherwise arranged. Cancellations made less than 24 hours before the scheduled session may be subject to a cancellation fee. Please contact us as soon as possible if you need to reschedule.

Merchandise refunds are handled on a case-by-case basis. If an item is defective or damaged, contact us with a photo and description, and we will work with you to replace it or issue a refund.

Membership Cancellations

You can cancel your monthly membership at any time. Cancellation stops future billing, but it does not automatically refund the current billing period. If you cancel within 30 days of your most recent charge and are not satisfied with your membership, you may request a refund under this policy.

Abuse of Policy

We reserve the right to deny refund requests if we detect abuse of this policy, including repeated refunds on the same account or attempts to access content before requesting a refund.

Contact

Questions about refunds? Reach us at alanarichardson@customselfdefenseteam.onmicrosoft.com.